Deep Security 12 FR has reached end of support. Use the version selector (above) to see more recent versions of the Help Center.
Anti-Malware Windows platform update failed
Double-click the error message to display more detailed information. The “Message” in the error event may include:
- An incompatible Anti-Malware component from another Trend Micro product
- An incompatible Anti-Malware component from a third-party product
- Other/unknown Error
An incompatible Anti-Malware component from another Trend Micro product
To solve this error:
- Uninstall the incompatible Trend Micro product (for example, Office Scan or Endpoint Sensor).
- Reinstall the Deep Security Agent.
An incompatible Anti-Malware component from a third-party product
To solve this error:
- Uninstall the third-party product.
- Reinstall the Deep Security Agent.
- Add Deep Security to the third-party software's exception list. Contact Trend Micro support if you need assistance.
Other/unknown Error
To solve this error:
- Uninstall and reinstall the Deep Security Agent.
- If the error is not resolved, call Trend Micro support for assistance.