How to upgrade agents
You can upgrade agents in the following ways:
When a new agent is available, the following alert will appear on the Alerts page:
- In the Alert, click Show Details and click the link, View all out-of-date computers.
The Computers page opens with all computers showing a Software Update Status of Out-of-Date.
- Follow the instructions for initiating an agent upgrade, below.
- On the Computers page, right-click the computer for which you would like to upgrade the agent, and click Actions > Upgrade Agent Software.
- In the Upgrade Agent Software window, select the Agent Version.
We recommend that you select the default Use the latest version for platform (X.Y.Z.NNNN).
- Depending on your preference, select to Upgrade Now or Use a Schedule for Upgrade.
We recommend that you upgrade at time when server demand is low.
- Click OK.
You can upgrade the agent for multiple computers by selecting all the computers that you would like to upgrade at one time. To select all the computers on a page, press Shift and click the bottom computer.