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Anti-Malware Windows platform update failed

Double-click the error message to display more detailed information. The “Message” in the error event may include:

• An incompatible Anti-Malware component from another Trend Micro product
• An incompatible Anti-Malware component from a third-party product
• Other/unknown Error

An incompatible Anti-Malware component from another Trend Micro product

To solve this error:

1. Uninstall the incompatible Trend Micro product (for example, Office Scan or Endpoint Sensor).
2. Reinstall the Deep Security Agent.

An incompatible Anti-Malware component from a third-party product

To solve this error:

1. Uninstall the third-party product.
2. Reinstall the Deep Security Agent.
3. Add Deep Security to the third-party software's exception list. Contact Trend Micro support if you need assistance.

Other/unknown Error

To solve this error:

1. Uninstall and reinstall the Deep Security Agent.
2. If the error is not resolved, call Trend Micro support for assistance.