Enable diagnostic logging
Diagnostic logging is a troubleshooting mode the support team might ask you to enable when they are investigating an issue. While diagnostic logging is enabled, the Deep Security Manager records additional information which can be useful for diagnosing problems.
Diagnostic logging can potentially consume large amounts of disk space and also affect performance. Enabling it without the guidance of the support team is not recommended.
Start the Diagnostic Logging wizard
Go to Administration > System Information and click Diagnostic Logging.
The Diagnostic Logging wizard will start. The support team will advise you on which options to select in the wizard.
While Diagnostic Logging is running, the Deep Security Manager will display the message "Diagnostic Logging enabled" on the status bar. If the support team has advised you to change any of Diagnostic Logging's default options, the status bar will display the message "Non default logging enabled" upon Diagnostic Logging completion.
Information collected while diagnostic logging is enabled is stored in the root directory of the Deep Security Manager in files called server#.log.