Error: AWS Marketplace billing usage data has not been successfully submitted in over 48 hours
If you are subscribed to Deep Security for AWS Marketplace with AWS Marketplace billing you might experience the following error:
"Unable to activate the Agent because AWS Marketplace billing usage data has not been submitted in 48 hours. Ensure your Deep Security Manager instance is assigned an IAM role with permission 'aws-marketplace:MeterUsage' and can reach the AWS Marketplace Billing end point."
Before you attempt to determine the cause of this problem, reboot the Deep Security Manager. After two hours, check to see if the connection has been reestablished.
Several causes can produce this error:
Cause | Description |
The IAM role for the Deep Security Manager is configured incorrectly. | See Configure an IAM role |
The Deep Security Manager cannot reach the AWS billing service. |
The Deep Security Manager communicates with the AWS billing service over port 443 at a URL corresponding with the AWS region that your Deep Security Manager runs in (for example: https://metering.marketplace.us-east-1.amazonaws.com). To test if connectivity with the AWS billing service is the cause of the error, check if
|
The Deep Security Manager cannot reach the AWS metadata server. |
To test if connectivity with the AWS metadata server is causing the error, log in to the Deep Security Manager over SSH and run the following curl command: curl http://169.254.169.254/latest/meta-data/ |