Anti-Malware Windows platform update failed

Double-click the error message to display more detailed information. The “Message” in the error event may include:

An incompatible Anti-Malware component from another Trend Micro product

To solve this error:

  1. Uninstall the incompatible Trend Micro product (for example, Office Scan or Endpoint Sensor).
  2. Reinstall the Deep Security Agent.

An incompatible Anti-Malware component from a third-party product

To solve this error:

  1. Uninstall the third-party product.
  2. Reinstall the Deep Security Agent.
  3. Add Deep Security to the third-party software's exception list. Contact Trend Micro support if you need assistance.

Other/unknown Error

To solve this error:

  1. Uninstall and reinstall the Deep Security Agent.
  2. If the error is not resolved, call Trend Micro support for assistance.