Error: Check Status Failed

You can check the status of the agent / appliance on a computer from the Deep Security Manager console. On the Computers page, right-click the computer and click Actions > Check Status.

If you get a "Check Status Failed" error, open the error message to see a more detailed description.

If description indicates a protocol error, it's usually caused by a communication issue. There are a few possible causes:

  • Check whether the computer (or the policy assigned to the computer) is configured for agent-initiated communication or bidirectional communication. Unless you are using Deep Security as a Service, the "Check Status" operation will fail if you are using agent-initiated communication.
  • Check that the Deep Security Manager can communicate with the agent. The manager should be able to reach the agent. See Port numbers, URLs, and IP addresses.
  • Check the resources on the agent computer. Lack of memory, CPU, or disk space can cause this error.

If the description indicates a SQLITE_IOERR_WRITE[778]: disk I/O error, there is likely a problem with the agent computer. The most common problem is that the disk is full or write-protected.