MFA is enabled but not working

The most common source of MFA login issues is caused by the time on your Deep Security Manager being out of sync with your device.

If you're using Deep Security as a Service, you do not have access to the Deep Security Manager command line to check if the time is syncing properly. Please contact Support for assistance.

Follow the instructions below for your chosen operating system to make sure the time is properly synced:

If your Deep Security Manager is Linux:

Check that NTP is working correctly by entering ntpstat in the command line. To view the current system time and date, enter date.

If your Deep Security Manager is Windows:

Check that the Windows Time Service is working correctly. To view the current system time and date, enter time and date in the command line.