Computer and agent status and tasks

On the Computers page in Deep Security Manager:

  • The Status column displays the state of the computer's network connectivity and the state (in parentheses) of the agent or appliance providing protection, if present. The status column might also display system or agent events. For a list of the events, see Agent event descriptions and System events.
  • The Task(s) column displays the state of the tasks.

The appliance is not available with Deep Security as a Service

Status column - computer states

State Description
Activated The agent/appliance is activated.
Discovered Computer has been added to the computers list via the discovery process.
Filter Driver Offline The Filter Driver on the ESXi is offline.
Managed An agent is present and activated, with no pending operations or errors.
Multiple Errors Multiple errors have occurred on this computer. See the computer's system events for details.
Multiple Warnings Multiple warnings are in effect on this computer. See the computer's system events for details.
Prepared The ESXi has been prepared for the installation of the virtual appliance. (The Filter Driver has been installed.)
Reactivation Required The agent/appliance is installed and listening and is waiting to be reactivated a Deep Security Manager.
Unmanaged The computer's agent is not managed by this Deep Security Manager because it hasn't been activated. Deep Security Manager can't communicate with the agent until you activate it.
Unprepared The ESXi has not been prepared for the installation of the virtual appliance. (The Filter Driver has not been installed.)
Upgrade Recommended A newer version of the agent or appliance is available. An software upgrade is recommended.
Upgrading Agent The agent software on this computer is in the process of being upgraded to a newer version.

Status column - agent or appliance states

State Description
Activated The agent/appliance has been successfully activated and is ready to be managed by the Deep Security Manager.
Activation Required An unactivated agent/appliance has been detected on the target machine. It must be activated before it can be managed by the Deep Security Manager.
Deactivation Required The manager has attempted to activate an agent/appliance that has already been activated by another Deep Security Manager. The original Deep Security Manager must deactivate the agent/appliance before it can be activated by the new manager.
No Agent/Appliance No agent/appliance was detected on the computer.
Offline

The agent/appliance has not connected to the manager for the number of heartbeats specified on Computer or Policy editorYou can change these settings for a policy or for a specific computer. To change the settings for a policy, go to the Polices page and double-click the policy that you want to edit (or select the policy and click Details). To change the settings for a computer, go to the Computers page and double-click the computer that you want to edit (or select the computer and click Details). > Settings > General.

This can occur when connectivity is interrupted by a network firewall or proxy, AWS security group, agent software update, or when a computer is powered down for repair.

Verify that firewall settings allow the required port numbers, and that the computer is powered on. If you use Deep Security as a Service, also see Use agent-initiated communication with cloud accounts.

Online The agent/appliance is online and operating as expected.
Unknown No attempt has been made to determine whether an agent/appliance is present.
VM Paused The virtual machine is in a "paused" state.
VM Stopped The virtual machine is in a "stopped" state.

Task(s) column

State Description
Activating The manager is activating the agent/appliance.
Activating (Delayed) The activation of the agent/appliance is delayed by the amount of time specified in the relevant event-based task.
Activation Pending A command to activate the agent or appliance has been queued.
Agent Software Deployment Pending An instruction to deploy the agent software is queued to be sent to the computer.
Agent Software Removal Pending An instruction to remove the agent software is queued to be sent to the computer.
Application Control Inventory Scan In Progress An application control inventory scan is being performed.
Application Control Inventory Scan Pending (Heatbeat) An instruction to start an application control inventory scan will be sent from the manager during the next heartbeat.
Application Control Inventory Scan Pending (Offline) The agent or appliance is currently offline. The manager will initiate an application control inventory scan when communication is reestablished.
Application Control Ruleset Update In Progress The application control ruleset is being updated.
Application Control Ruleset Update Pending (Heartbeat) An instruction to perform an application control ruleset update will be sent from the manager during the next heartbeat.
Application Control Ruleset Update Pending (Offline) The agent or appliance is currently offline. The manager will initiate an application control ruleset update when communication is reestablished.
Baseline Rebuild In Progress The Integrity Monitoring engine is currently rebuilding a system baseline.
Baseline Rebuild Paused A baseline rebuild has been paused
Baseline Rebuild Pending An instruction to rebuild a system baseline for Integrity Monitoring is queued to be sent.
Baseline Rebuild Pending (Offline) The agent/appliance is currently offline. The Integrity Monitoring engine will rebuild a system baseline when communication between the manager and this computer is reestablished.
Baseline Rebuild Queued The instruction to perform a baseline rebuild is queued.
Checking Status The agent state is being checked.
Deactivate Pending (Heartbeat) A deactivate instruction will be sent from the manager during the next heartbeat.
Deactivating The manager is deactivating the agent/appliance. This means that the agent/appliance is available for activation and management by another Deep Security Manager.
Deploying Agent Software Agent software is being deployed on the computer.
File Backup Cancellation In Progress A file backup is being canceled.
File Backup Cancellation Pending An instruction to cancel a file backup is queued to be sent.
File Backup Cancellation Pending (Offline) The agent or appliance is currently offline. The manager will initiate the cancellation of the file backup when communication is reestablished.
File Backup In Progress A file backup is being performed.
File Backup Pending An instruction to start a file backup is queued to be sent.
File Backup Pending (Offline) The agent or appliance is currently offline. The manager will initiate a file backup when communication is reestablished.
File Backup Queued The instruction to perform a file backup is queued.
Getting Events The manager is retrieving events from the agent/appliance.
Integrity Scan In Progress An Integrity Scan is currently in progress.
Integrity Scan Paused An integrity scan has been paused.
Integrity Scan Pending A command to start an integrity scan is queued to be sent.
Integrity Scan Pending (Offline) The agent/appliance is currently offline. The manager will initiate an Integrity Scan when communication is reestablished.
Integrity Scan Queued An instruction to start an integrity scan is queued to be sent.
Malware Manual Scan Cancellation In Progress The instruction to cancel a manually-initiated Malware Scan has been sent.
Malware Manual Scan Cancellation Pending The command to cancel a manually-initiated malware scan is queued to be sent.
Malware Manual Scan Cancellation Pending (Offline) The appliance is offline. The instruction to cancel a manually-initiated Malware Scan will be sent when communication is reestablished.
Malware Manual Scan In Progress A manually-initiated Malware Scan is in progress.
Malware Manual Scan Paused A manually-initiated Malware Scan has been paused.
Malware Manual Scan Pending The instruction to perform a manually-initiated Malware Scan has not yet been sent.
Malware Manual Scan Pending (Offline) The agent or appliance is offline. The instruction to start a manually-initiated Malware Scan will be sent when communication is reestablished.
Malware Manual Scan Queued The instruction to perform a manually-initiated Malware Scan is queued.
Malware Scheduled Scan Cancellation In Progress The instruction to cancel a scheduled Malware Scan has been sent.
Malware Scheduled Scan Cancellation Pending The instruction to cancel a scheduled Malware Scan is queued to be sent.
Malware Scheduled Scan Cancellation Pending (Offline) The agent or appliance is offline. The instruction to cancel a scheduled Malware Scan will be sent when communication is reestablished.
Malware Scheduled Scan In Progress A scheduled Malware Scan is in progress.
Malware Scheduled Scan Paused A scheduled Malware Scan has been paused.
Malware Scheduled Scan Pending The command to cancel a scheduled malware scan has not yet been sent.
Malware Scheduled Scan Pending (Offline) The agent or appliance is offline. The instruction to start a scheduled Malware Scan will be sent when communication is reestablished.
Malware Scheduled Scan Queued The instruction to cancel a scheduled Malware Scan is queued.
Quick Malware Scan Cancellation In Progress A quick malware scan is being canceled.
Quick Malware Scan Cancellation Pending An instruction to cancel a quick malware scan is queued to be sent.
Quick Malware Scan Cancellation Pending (Offline) The agent or appliance is currently offline. The manager will initiate the cancellation of a quick malware scan when communication is reestablished.
Quick Malware Scan In Progress A quick malware scan is being performed.
Quick Malware Scan Paused A quick malware scan has been paused.
Quick Malware Scan Pending An instruction to start a quick malware scan is queued to be sent.
Quick Malware Scan Pending (Offline) The agent or appliance is currently offline. The manager will initiate a quick malware scan when communication is reestablished.
Quick Malware Scan Queued The instruction to perform a quick malware scan is queued.
Removing Agent Software The agent software is being removed from the computer.
Rollback of Security Update In Progress A security update is being rolled back.
Rollback of Security Update Pending An instruction to roll back a security update is queued to be sent.
Rollback of Security Update Pending (Heartbeat) An instruction to roll back a security update will be sent from the manager during the next heartbeat.
Rollback of Security Update Pending (Offline) The agent or appliance is currently offline. The manager will initiate a rollback of the security update when communication is reestablished.
Scan for Recommendations Pending (Heartbeat) The manager will initiate a recommendation scan at the next heartbeat.
Scan for Recommendations Pending (Offline) The agent/appliance is currently offline. The manager will initiate a recommendation scan when communication is reestablished.
Scan for Recommendations Pending (VM Offline) The appliance is currently offline. The manager will initiate a recommendation scan when communication is reestablished.
Scanning for Open Ports The manager is scanning the computer for open ports.
Scanning for Recommendations A recommendation scan is underway.
Security Update In Progress A security update is being performed.
Security Update Pending An instruction to perform a security update is queued to be sent.
Security Update Pending (Heartbeat) An instruction to perform a security update will be sent from the manager during the next heartbeat.
Security Update Pending (Offline) The agent or appliance is currently offline. The manager will initiate a security update when communication is reestablished.
Sending Policy A policy is being sent to the computer.
Update of Configuration Pending (Heartbeat) An instruction to update the configuration to match the policy changes will be sent from the manager during the next heartbeat.
Update of Configuration Pending (Offline) The agent or appliance is currently offline. The manager will initiate the configuration update to match the policy changes when communication is reestablished.
Upgrading Software (In Progress) A software upgrade is being performed.
Upgrading Software (Install Program Sent) A software upgrade is being performed. The install program has been sent to the computer.
Upgrading Software (Pending) An instruction to perform a software upgrade is queued to be sent.
Upgrading Software (Results Received) A software upgrade is being performed. The results have been received.
Upgrading Software (Schedule) A software upgrade will be performed once the computer's access schedule permits.

Computer errors

State Description
Communication error General network error.
No route to computer Typically the remote host cannot be reached because of an intervening firewall or if an intermediate router is down.
Unable to resolve hostname Unresolved socket address.
Activation required An instruction was sent to the agent/appliance when it was not yet activated.
Unable to communicate with Agent/Appliance Unable to communicate with agent/appliance.
Protocol Error

Communication failure at the IP, TCP, or HTTP layer.

For example, if the Deep Security Manager IP address is unreachable because the connection is being blocked by a firewall, router, or AWS security group, then it would cause a connection to fail. To resolve the error, verify that the activation port number is allowed and that a route exists.

Deactivation Required The agent/appliance is currently activated by another Deep Security Manager.
No Agent/Appliance No agent/appliance was detected on the target.
No valid software version Indicates that no installer can be found for the platform and version requested.
Send software failed There was an error in sending a binary package to the computer.
Internal error Internal error. Please contact your support provider.
Duplicate Computer Two computers in the Deep Security Manager's computers list share the same IP address.
VMware Tools Not Installed VMware Tools (with the VMware Endpoint Driver) is not installed on a guest Virtual Machine. The VMware Endpoint Driver is required to provide Deep Security Anti-Malware and Integrity Monitoring protection. This error status will only be displayed when Deep Security is deployed in a VMware NSX environment.
Unresolved software change limit reached

Software changes detected on the file system exceeded the maximum amount. Application control will continue to enforce existing rules, but will not record any more changes, and it will stop displaying any of that computer's software changes.

See Resolve and prevent excessive software change.

Protection module status

When you hover over a computer name on the Computers page, the Preview icon () is displayed. Click the icon to display the state of the computer's protection modules.

On and Off States:

State Description
On Module is configured in Deep Security Manager and is installed and operating on the Deep Security Agent.
Off Module is either not configured in Deep Security Manager, not installed and operating on the Deep Security Agent, or both.
Unknown Indicates an error with the protection modules.

Install state:

State Description
Not Installed The software package containing the module has been downloaded in Deep Security Manager, but the module has not been turned on in Deep Security Manager or installed on the agent.
Installation Pending Module is configured in the manager but is not installed on the agent.
Installation in Progress Module is being installed on the agent.
Installed Module is installed on the agent. This state is only displayed when the state of the module is "Off". (If the state is "On", the module has been installed on the agent.)
Matching Module Plug-In Not Found The version of the software package containing the module imported into the manager does not match the version reported by the agent.
Not Supported/Update Not Supported A matching software package was found on the agent, but it does not contain a module supported by the platform. "Not Supported" or "Update Not Supported" is displayed depending on whether there is already a version of this module installed on the agent.