Deep Security 10.1 has reached end of support. Use the version selector (above) to see more recent versions of the Help Center.
MFA is enabled but not working
The most common source of MFA login issues is caused by the time on your Deep Security Manager being out of sync with your device.
Follow the instructions below for your chosen operating system to make sure the time is properly synced:
If your Deep Security Manager is Linux:
Check that NTP is working correctly by entering ntpstat in the command line. To view the current system time and date, enter date.
If your Deep Security Manager is Windows:
Check that the Windows Time Service is working correctly. To view the current system time and date, enter time and date in the command line.
