Deep Security 10.1 has reached end of support. Use the version selector (above) to see more recent versions of the Help Center.

What if my MFA device is lost or stops working?

If your MFA device is lost, destroyed, or stops working, you'll need to have MFA disabled for your account in order to be able to sign in.

Get in touch with the person who provided you with your sign in credentials and ask them to follow the instructions in Disable multi-factor authentication. (You'll then be able to sign in with just your user name and password.)
After you've signed in, change your password.
Follow the instructions for Enable multi-factor authentication.

If you are the only administrative user for a Deep Security as a Service account, contact technical support (sign in Deep Security as a Service, and click Support in the top right-hand corner) for assistance in temporarily deactivating MFA for your account.